Privacy Policy

Effective Date: 01.01.2025  ·  Last updated: 2026-02-12

Grid Lands ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our game client, platform, and tools. By accessing or using Grid Lands, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you sign up, we collect your name and other details needed to create and manage your account. Email is optional and collected only when you choose email-based authentication.
• Gameplay Data: Username, profile customization, progression, inventory, and other game-related state linked to your account.
• Support Requests: Information you provide when contacting our support team.

1.2 Payment Information

We do not collect or store your payment details. All payment transactions are processed securely by our third-party payment provider. Please refer to their privacy policy for details on how your payment information is handled.

1.3 Automatically Collected Information

• Usage Data: IP address, browser or client type, device information, and operating system.
• Analytics Data: Session events, feature usage, gameplay metrics, and time of access.

1.4 Third-Party Integrations

If you connect third-party accounts or services, we may collect relevant data from those services per their respective privacy policies.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process transactions and manage billing.
• Generate analytics to improve gameplay and user experience.
• Use your email address only for authentication-related actions, such as login and account verification, when you choose to provide it.
• Prevent fraudulent activities and ensure platform security.

3. Sharing Your Information

We do not sell your personal data. However, we may share it in the following cases:

• With Service Providers: Payment processors, hosting providers, and analytics tools.
• For Legal Reasons: To comply with legal obligations or protect our rights.
• Aggregated Data: Non-personally identifiable data for product insights.

4. Data Storage and Processing

All data collected by Grid Lands is stored and processed on servers provided by Google Cloud EMEA Limited and Akamai Technologies, located within the European Union (EU). These providers comply with EU data protection regulations to ensure your information is handled securely.

5. Your Choices

• Data Access: Request a copy of your data or ask us to delete your personal information, subject to legal and operational limits.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security Measures

We use industry-standard encryption, secure servers, and strict access controls to protect your data. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. International Users

As our primary legal entity is in Montenegro, your data may be processed outside your home country. However, all data remains stored within the EU and adheres to its data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted through our official channels, and material changes will be communicated directly to users when required.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: support@gridlands.io
• Address: Matveenko DOO, Bulevar Jovana Tomaševića 33, Podgorica, Montenegro