Refund Policy

Last updated: 2026-02-26

At Grid Lands, customer satisfaction is our priority. If you are unsatisfied with a paid purchase for any reason, we are here to assist. Below is our refund policy.

1. Eligibility for Refunds

Any purchase made on the Platform is eligible for a full refund if requested within 14 days of the charge, for any reason. No conditions or justification are required.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests made more than 14 days after the original charge.
• Violation of our Terms & Conditions leading to account suspension or termination.

3. Refund Process

1. Submit a Request: Contact us at support@gridlands.io within 14 days of the charge. Please include your account details and order information.
2. Review and Resolution: Our support team will review your request within 5 business days. Additional information may be requested.
3. Refund Method: Approved refunds will be issued to the original payment method within 7–14 business days, depending on your payment provider's processing time.

4. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our support team:

• Email: support@gridlands.io